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Warka search is designed around how people ask real questions. You can search by office name (for example, “Bole Sub-City Land Administration”), by service name (for example, “ID renewal”), by category (for example, “Justice” or “Health”), or by location (region, city/zone, sub-city, woreda, and kebele).
Search results show the most relevant matches first, with trust indicators such as badges and freshness signals such as “Last Updated.” For government services, Warka prioritizes official government listings to reduce confusion and to ensure citizens see authoritative information before private providers.
If you are not sure what the service is called, try searching for keywords: “certificate,” “license,” “registration,” “tax,” “permit,” or “application.” Warka will suggest related services and offices based on common user journeys and historical search patterns.
For advanced users, Warka also supports filtering by service availability (online vs in-person), language, office type, and service urgency, where such metadata is available.
Warka is organized to match Ethiopia’s administrative structure and how services are delivered in practice. Location filters allow you to move from broad to specific: Region -> City/Zone -> Sub-City -> Woreda -> Kebele. This helps you identify the correct service provider when multiple offices have similar names.
Categories help you understand the service landscape. A ministry or bureau may have many departments; a category view provides a clean way to browse services without needing exact keywords. Categories also support sector hubs such as Health, Education, Finance, Justice, Trade, and Transport – each curated to make discovery easier.
You can combine category and location filters. For example: Health services in Oromia Region -> Adama City -> relevant woredas. This is especially useful for services that are decentralized, where the “right office” depends on your residence or business location.
Warka also explains hierarchy on the listing page. If you are viewing a woreda office, you can navigate to its parent sub-city or bureau, and see sibling offices where relevant.
Warka map view helps you find offices quickly and reduces wasted travel. Listings can include precise geo-coordinates, a map pin, landmark guidance, and (where available) a plus code. When a listing is verified, the map location is checked as part of quality control.
To use directions, open a listing and select “Directions.” Warka will generate a route from your current location or a location you enter manually. If your phone supports it, you can open the route in your preferred map application. For low-bandwidth users, Warka provides a text-only landmark guide.
If you notice a pin is wrong, report it immediately using “Report an Issue.” Incorrect locations are treated as high-priority because they directly affect citizens and can cause real cost and inconvenience.
For institutions, Warka supports location verification workflows, including geo-tagged photos (optional) and point confirmation during onboarding. This improves accuracy for large campuses, multi-entrance compounds, and shared buildings.
Warka USSD is built for speed and accessibility. It provides essential service discovery on basic phones and in low-connectivity areas. The USSD experience focuses on what matters most: office identification, core contacts, hours, location hints, and the top requested services.
Dial {{USSD_CODE}} to open the Warka menu. You can then choose to search by location, by category, or by service keyword (short inputs). USSD results are concise by design, and include a reference code you can use to open the full listing later on web or mobile.
For services with steps and requirements, USSD provides a summary plus an option to receive details by SMS. This helps users who want a permanent copy without needing a smartphone.
Institutions can opt-in to USSD service menus for frequently requested services (for example, “How to apply,” “documents required,” “fees”), with strict word limits and approved wording.
Warka SMS is for people who want quick answers without browsing. By sending a keyword to {{SMS_SHORT_CODE}}, users can request office contacts, directions hints, or service requirements summaries. SMS is also used for verification messages, update notifications, and renewal reminders.
SMS commands are designed to be simple and memorable. For example, a user might text “SERVICE ID RENEWAL BOLE” or “OFFICE TAX KIRKOS” depending on the command format you publish. Warka returns a short response with the most relevant match and a reference code to get more details.
To protect users, Warka uses opt-in rules for promotional messages. Essential service information messages are user-requested. Sponsored messages or announcements are only sent when a user has explicitly consented and can opt out at any time.
Institutions can use SMS as a service continuity channel: if office hours change temporarily, verified offices can publish an SMS notice that appears on the listing and can be pushed to subscribed users.
The {{TELEBIRR_MINIAPP_NAME}} makes Warka payment-enabled and easier to access for millions of users who already use Telebirr. Inside the mini app, users can search listings, open verified profiles, and complete eligible payments for premium services or partner-enabled transactions.
For institutions and businesses, Telebirr enables a secure, auditable billing experience. Subscription fees, verification fees, sponsored placements, and invoice payments can be completed through Telebirr using QR codes, payment links, or integrated checkout – with automatic receipt generation and renewal reminders.
Warka uses clear labels to distinguish informational content from payment-enabled services. If a service is informational only, the mini app provides steps and official contacts. If a service supports a payment workflow, Warka shows the payer identity fields, a transparent fee breakdown, and a confirmation receipt.
If you experience a payment issue, the mini app provides a transaction reference and a support path to resolve it quickly.
Warka AI Assistant is designed to reduce the time it takes to find the right service and the right steps. Instead of guessing keywords, you can ask questions in natural language – for example: “Where do I renew my ID in Kirkos?” or “What documents are needed for business license renewal?”
You can use the AI Assistant in two modes: Search Mode and Chat Mode. Search Mode converts your question into structured search filters (location, sector, service) and shows matching offices and service pages. Chat Mode helps you understand steps, documents, and common mistakes, using information published by the listed office and verified sources.
The assistant is built with safety and transparency in mind. It cites the listing or service page it used, highlights the “Last Updated” date, and avoids making promises about approvals or timelines that the office has not published. If information is missing, it tells you what to ask the office and how to confirm.
For institutions, AI Assistant reduces repetitive calls by answering common questions consistently across web, USSD, SMS, and chat interfaces – while keeping final authority with the institution’s published content.
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