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Submit/Claim Your Office or Business

If you do not see your office or business on Warka, you can submit a new listing. If you see your organization listed but you do not control it yet, you can claim it. These are different actions: submitting creates coverage; claiming establishes verified ownership and the right to manage.

Submitting a new listing requires providing core identity and contact details and a minimum set of evidence. Claiming an existing listing requires authorization proof, because it affects public trust and prevents impersonation.

Warka supports both single submissions and bulk onboarding. Bulk onboarding is recommended for ministries, bureaus, sub-cities, woredas, and associations that want consistent standards across many units. Bulk programs can use templates, delegated approval, and coordinated evidence packages.

After submission or claim, you will receive a tracking reference. You can follow review status, respond to clarification requests, and see an estimated decision window based on current workload.

  • Submission checklist: official name; location (address + map pin if available); primary phone; service categories; and evidence reference.
  • Claim checklist: authorized account; role/title; authorization evidence; verification contact; and confirmation of key fields.

Update or Correct a Listing (with SLA and review flow)

Warka is built to stay current. If you find outdated or incorrect information, you can request a correction in two ways: submit a public correction request (for any user) or submit an owner update (for verified owners). Both routes are reviewed to protect data integrity.

Public correction requests are prioritized when they impact citizens directly – for example, wrong phone numbers, incorrect office location, misleading service requirements, or closed offices. We use a structured review flow: intake, triage, evidence check, decision, and publication. If we need clarification, we contact the listing owner or the reporting user depending on the case.

Verified owners benefit from faster SLAs and richer tooling. Owners can propose edits, upload supporting evidence, and respond to flags from the dashboard. Edits that change identity or sensitive trust fields (name, ownership, primary contact) may require stronger evidence and additional review steps.

Every correction request results in a clear outcome: approved and updated, rejected with reason, or queued pending clarification. High-risk or repeated issues may trigger a re-verification request.

  • Suggested SLAs (configure to your operations): critical contact/location issues – 24 to 72 hours; standard updates – 3 to 7 business days; complex disputes – 10 to 20 business days.
  • Review flow: submit -> triage -> verify -> approve/reject -> publish -> notify.

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